Shipping

All deliveries are strongly recommended by appointment only with the exception of small/large furniture packages as per noted description on mentioned product guide line. Once shipment is in the circle of Mumbai/Navi Mumbai destination than the carrier will contact customer directly for an appointment time. Small/large packages are delivered by the available logistic services such as Fedex/Blue dart or as per the furniture trade policy at our regular shipping and processing fees depending on the shipping service level chosen. Customers essentially present to sign for the packages when packages/parcel brought at the final destination. If carrier is initiated to leave shipment without signature, all damage rights will be ignored.

Indian mainland domestic shipment time is approximately 7-10 business days from the day your order is shipped. If any additional delay will be noticed, we will notify this by customers mail, email, or telephone. All packages are drop-shipped out of Mumbai and Navi Mumbai, India.

Please note, items ordered in the same transaction (more than two order deliveries) may not reach in the same package or on the same day. This may be due to larger and smaller packages being delivered by different carriers. In some instances, transporters are unable to fit all packages on one truck, leaving remaining items on the next shipment. If this problem ascends, please notate the missing items on the carrier’s signature form so as to have record of the missing pieces and contact us within 24 hours of receiving the delivery. We will keep this in records and trace the remaining box(es) as quickly as possible and will notify you of your order’s status. Here we assure you to deliver the missing items in next 48 hours by the medium of speed transport services.

All boxes must be inspected for damaged and noted to the driver at the time of delivery. If there is concealed damage, Furniture Trade must be notified immediately (within 24 hours) of the damage and digital images must be emailed to complaint@furnituretrade.com

It is possible to preorder a backordered item, meaning stock of the piece has temporarily run out. Preorders will be put in a queue in the order in which they are received and will be transported out as soon as when the pieces become available.

For shipping to all metro cities out of Mumbai and Navi Mumbai circle like Delhi, Jiapur,Kolkata, Chennai, Bangalore, Hyderabad,Visakhapatnam, Ahemedabad,Surat ,Pune etc. additional fees may apply. Please contact us directly at (+91) 22 4969 7900 to inquire about transport to these outlying areas.

Furniture Trade Shipping Levels

STANDARD DELIVERY offers curbside or first dry area delivery with a delivery appointment. If the destination is an apartment or multi-unit building, the order will be delivered inside the entrance to the building, but not to your apartment door. The typical delivery window is 3–10 business days from the day your order is shipped. Standard Delivery does not include unpacking, assembly or removal of packing materials. Saturday, Sunday, after hours, specified tight delivery windows and holiday deliveries are also available for an additional charge. Delivery activities will not be supplied for small packages shipped through Fedex or Blue dart.

PRIOR SIDE DELIVERY customers have the option of this shipping service, Please specify this in the “Order Notes” section at checkout indicating which delivery windows you prefer (12:00pm – 3:00pm or 3:00pm – 6:00pm PST). Such orders must be submitted before 5:00pm PST. Customers will be contacted by the shipping carrier approximately 20 minutes prior to delivery to ensure someone is present to sign for the package(s). Saturday, Sunday, after hours, inside/room of choice delivery, specified tight delivery windows and holiday deliveries are also available for an additional charge. This delivery service is not a part of STANDARD DELIVERY .

INSIDE/ROOM OF CHOICE DELIVERY is available for an extra ₹3500 and offers the same shipping window and services included in our Standard Delivery service, plus, your delivery will be brought in and placed in your room of choice. We recommend this service to customers in apartments & multi-unit buildings. Room of Choice Delivery does not include unpacking, assembly or removal of packing materials. It also does not include moving of existing items. Saturday, Sunday, after hours, specified tight delivery windows and holiday deliveries are also available for an additional charge.

WHITE MOON DELIVERY includes a delivery appointment, inside delivery, assembly and placement in your room of choice and removal of all packing materials. The delivery window for WHITE MOON service is typically 2–4 weeks from the day your order is shipped. Due to size, weight or fragility, we recommend the use of WHITE MOON service on select items (noted in their product descriptions). WHITE MOON Delivery does not include wall mounting, electrical or structural changes. Deliveries requiring cranes or window removal are not available. A charge of 10% of your order total will be applied upon choosing WHITE MOON Delivery. Saturday, Sunday, after hours, specified tight delivery windows and holiday deliveries are also available for an additional charge.

Note : *All deliveries are by appointment only with the exception of small packages as noted on product description. Once shipment is in your destination area, the transporter will contact you directly for an appointment time. If transporter is instructed to leave shipment without signature, all damage claim rights will be ignored.